Effective Date: December 2024
At Lily’s Botanicals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website www.lilysbotanicals.com and use our services.
By using our website, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website.
1. Information We Collect
We collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or contact us. The types of information we may collect include:
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Personal Identification Information: Name, email address, phone number, billing and shipping address, payment information (credit card or PayPal details), and any other information necessary to process your orders.
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Non-personal Identification Information: We may collect information about your device, browser, IP address, and browsing behavior through cookies and tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders and provide customer support.
- To communicate with you about your orders, promotions, new products, and updates.
- To improve our website and customer experience by analyzing usage patterns.
- To send promotional emails (with your consent), newsletters, or other marketing communications.
- To comply with legal obligations and protect our rights.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. These include the use of Secure Socket Layer (SSL) technology, which encrypts your sensitive information.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and business partners who assist in operating our website and conducting business, such as:
- Payment processors (e.g., PayPal, Stripe)
- Shipping and logistics providers (e.g., couriers, postal services)
- Email marketing platforms (e.g., Mailchimp)
These third parties are required to keep your information confidential and use it solely for the purpose of providing the services they offer.
We may also disclose your information if required by law, such as to comply with a subpoena, legal process, or government request, or to protect our rights and safety.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and to gather information about your browsing habits. Cookies are small files stored on your device that help us remember your preferences and improve your browsing experience.
You can choose to disable cookies in your browser settings, but doing so may affect your ability to use some features of our website.
6. Your Rights and Choices
- Access and Update: You can access, correct, or update your personal information by logging into your account or contacting us directly.
- Opt-out of Marketing Communications: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at support@lilysbotanicals.com.
- Request Deletion: You have the right to request the deletion of your personal information, subject to legal obligations we may have to retain certain data.
7. Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page, and the “Effective Date” at the top will be updated accordingly.
Please review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Lily’s Botanicals
Email: support@lilysbotanicals.com
Website: www.lilysbotanicals.com